Proactive IT operations, incident automation and self-healing networks
Right this moment marks one other essential milestone for Cisco’s hybrid-cloud operations initiatives. We’re very excited to announce the supply of latest operations instruments for Cisco Nexus Dashboard with our strategic associate ServiceNow: Nexus Dashboard Connector for ServiceNow and Cisco Cloud Community Insights App for the Now Platform.
This announcement comes on the heels of Cisco’s unveiling of the Nexus Dashboard 2.1, a single pane of glass agile platform for full lifecycle multi-cloud networking automation and operations to deploy, function and handle your infrastructure with ease. In Nexus Dashboard 2.1, we launched open APIs and platform capabilities for third celebration builders to construct Apps and companies on Nexus Dashboard, thereby giving our clients the selection and suppleness to seamlessly combine with current IT software program instruments of their multi-cloud networks.
Cisco Nexus Dashboard, together with Nexus Dashboard Insights and Nexus Dashboard Orchestrator provides a wealthy suite of platform companies, open REST APIs and Kafka subscription service for third-party builders to construct customized purposes and integrations. Leveraging these open APIs and platform companies, we launched out-of-the-box instruments that unlock beneficial use instances by means of integration with ServiceNow IT Service Administration (ITSM) and IT Operations Administration (ITOM).
Right this moment, we’re proud to congratulate our strategic know-how associate, ServiceNow for the collaborative effort and spotlight use instances these integrations unlock.
Community Service and Incident Administration Developments: Cisco Nexus Dashboard and ServiceNow
In monitoring service well being, figuring out service disruptions, and aiding drawback decision, cloud-based enterprise service administration options supply essential insights and management. When advanced community issues come up, service administration options want deeper insights into the intent of the community administrator to pinpoint, characterize, or resolve them. This decision requires arduous investigation and troubleshooting. When the issue is recognized and understood, community directors have to create a ticket, resolve the issue, confirm the repair, and shut the ticket.
The Cisco Cloud Networking staff and ServiceNow have a strong partnership that spans a number of years to ship deep product integrations and options that assist clients to deal with essential service administration challenges that embrace aligning their infrastructure to cater to essential enterprise companies, accelerating the community service supply by means of approval-based workflow automation and adhering to SLAs by means of incident automation. These options span throughout Cisco ACI, NX-OS, Nexus Dashboard Orchestrator and Nexus Dashboard Insights’ assurance capabilities.
The most recent addition to Cisco-ServiceNow joint portfolio is the mixing between Cisco Nexus Dashboard and the ServiceNow ITSM and ITOM options. The answer includes of two new elements – Cisco Cloud Community Insights App for the ServiceNow Platform and Nexus Dashboard Connector for ServiceNow, a plugin for Cisco Nexus Dashboard. IT operations groups can now automate the lifecycle of the incidents for Cisco Infrastructure and operations instruments, in addition to ship their ServiceNow IT companies from Nexus Dashboard.
Cisco Cloud Community Insights App for ServiceNow allows clients to automate incident administration and project for community anomalies and advisories, thereby serving to community groups tackle potential community points and forestall outages proactively.
The answer helps optimize community operations, by serving to community operations groups:
- Rule-based community anomaly administration: Handle numerous machine-generated anomalies by means of automated ticketing with pre-defined guidelines
- Useful resource optimization: Optimize the workers and different essential assets by means of clever incident project and prioritization
- Incident monitoring: Monitor incident traits utilizing out-of-the field incident dashboards for anomalies and advisories because the heads-up show
- Speedy communication: Act shortly on the essential incidents with the alerts on their medium of alternative (Emails, Webex Groups, Slack)
- Custom-made reporting: Create customized stories for the community anomalies to trace and report the SLA adherence
- Speed up troubleshooting: Speed up the troubleshooting with the flexibility to cross-launch Cisco Nexus Dashboard with the context of the incident
With the introduction of ServiceNow Connector for Nexus Dashboard, we carry ServiceNow incident administration capabilities to Nexus Dashboard that allow community operators to handle the lifecycle of their ServiceNow incidents, observe the incident updates and ship their service requests on Nexus Dashboard.
Collectively, Cisco Nexus Dashboard and ServiceNow assist community operators establish, analyze, predict, and repair the problems, thereby enabling clients construct self-healing networks.
Cisco Nexus Dashboard clients can obtain Cisco and ServiceNow licensed instruments from
Assist from Cisco TAC is on the market by means of Cisco Options Assist
That is nonetheless the start of our journey. We can be including newer capabilities to the ServiceNow resolution that we introduced right now and can be increasing the Nexus Dashboard ecosystem throughout different classes similar to Software supply controllers (ADCs), alerting instruments, Infrastructure-as-Code (IAC) and safety administration.
In case you prefer to study extra about Cisco-ServiceNow joint resolution capabilities, please go to the assets listed beneath or attain out to your Cisco or ServiceNow account groups.