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Meet Dave from Cisco’s buyer advocacy neighborhood


Our clients are the guts and soul of every little thing we do at Cisco and every one in every of them has an attention-grabbing story to inform! Our Q&A sequence permits us to shine a highlight on a few of our most passionate buyer advocates as we be taught extra about their tales and backgrounds.

Cisco’s advocacy neighborhood brings our clients collectively and offers a approach for them to make highly effective connections, develop their skilled and private networks, and be taught from prime specialists of their discipline. One among our targets with our advocacy neighborhood is to deepen {our relationships} with our clients and at this time, we now have one of many friendliest faces in the neighborhood becoming a member of us for a chat. I’m excited to welcome Dave Clark from Amelco UK Restricted.

Welcome, Dave! Let’s kick issues off by speaking about what you needed to be once you had been 16 years previous?

I turned interested by computer systems and know-how from actually early on in my life. Nonetheless, at 16, I used to be finding out for my GCSE’s and was extra interested by my social life. As destiny would have it, I ended up taking a job on the college the place I used to be finding out and managed to get expertise with Cisco gadgets just like the Cisco 5000 Catalyst sequence switches and Cisco 2000/2500/4000/7000 sequence routers. I began my function whereas in school at first of the web growth. PCs had been simply being launched on the time. The primary challenge I used to be engaged on was the transfer from Token Ring and BNC networks to RJ45 the place we put in a superfast 2Mbps ISDN connection for fundamental web providers. And wow, that was 30 years in the past now!

That’s nice that your first step into an IT profession was in school. And, what skilled determination or alternative helped lead you to your present function?

After graduating, I labored for a lot of firms through the years. I’ve been fortunate that my jobs in IT and networking have taken me all around the world. I’m grateful for the alternatives and actually take pleasure in working within the networking sector.

I presently work for Amelco. I observed they had been rising at an outstanding tempo and had been changing into leaders within the IGaming house and after becoming a member of the corporate, I helped design and develop their community to match their future wants. I’ve been working for Amelco for six years now and have watched the corporate triple in dimension. Each day is completely different and thrilling, and Cisco is on the coronary heart of our community!

That’s a really spectacular CV! You touched on this, however we’d like to go deeper into how partnering with Cisco has helped your work in your business?

At Amelco, we depend on Cisco applied sciences to construct safe networks for each the group and our exterior clients. We use ASA firewalls for the Web Edge and VPN, each site-to-site and client-based Cisco AnyConnect, 2FA merchandise from Cisco DUO, and Nexus and Catalyst switches in our knowledge facilities. Our plan going ahead is to maneuver extra right into a cloud-based system, and we now have already began trying into Cisco SD-WAN to assist us obtain this.

What’s been your largest problem in your organization the previous 12 months, and the way did you overcome it?

We run into quite a few challenges on a regular basis and I might say that is what makes my job attention-grabbing. One main problem we got here throughout was after we discovered a bug in our Cisco Adaptive Safety Digital Equipment deployments, and we needed to repair it with none downtime throughout 20 websites.

Our first plan of action was to succeed in out to Cisco’s Technical Help Middle, nonetheless on this event Cisco’s TAC staff was not capable of repair the difficulty. It was reassuring, although, to have the additional assist and contemporary eyes look over the issue. We continued with our personal testing and situated a bug associated to jumbo frames being enabled. We additionally observed unusual conduct with failover and rebooting, so we centered on fixing and rebooting one unit at a time. As soon as secure to take action, we then utilized this answer to the second unit, which resulted in no extra downtime throughout our websites.

I’m glad you had been capable of sort out that downside with none downtime. Let’s transfer on to our buyer advocacy neighborhood! How would you describe it to those that aren’t accustomed to it?

Cisco’s buyer advocacy neighborhood is a superb platform for Cisco to hearken to their clients, like me! We are able to share invaluable insights and suggestions into what Cisco is doing proper and what Cisco might enhance. Total, the neighborhood is a enjoyable approach to interact immediately with Cisco.

We positively prefer to give attention to constructing neighborhood and listening to our clients, as you talked about! And, since you’re one in every of our “Rockstars,” we actually admire how energetic you might be in the neighborhood! What made you wish to be a part of, and the way has being a part of this neighborhood impacted you each professionally and personally?

I’m actually joyful that I joined! I’m a powerful believer that we have to share our experiences to make merchandise higher. It’s essential that distributors understand how we as clients really feel about their merchandise, which in flip helps them enhance their choices. Cisco’s buyer advocacy neighborhood is a superb platform for me to share my suggestions.

Thanks for highlighting this essential level, Dave! We actually worth all suggestions we obtain from our clients, too! We’re virtually on the finish of the interview and we’d love to complete with three issues you’ll be able to’t dwell with out?

The primary is know-how, as a result of most individuals can’t dwell with out it, together with our Cisco networking gadgets! The second is the web, for a similar motive. And I can’t dwell with out my household, as a result of they assist me in every little thing I do!

Thanks once more for becoming a member of us, Dave!

You’re welcome, Rashik!

 

Learn extra buyer advocate interviews

You may take pleasure in this interview with our buyer advocate, Amit.

 

Be a part of us!

Global Gateway home page
Cisco’s buyer advocacy neighborhood 

For our clients who’ve already joined Cisco’s  advocacy neighborhood, say good day to Dave in the event you haven’t met one another but. And for these Cisco clients who haven’t but joined, take into account doing so! You’ll be capable of:

  • Join with friends in a gamified, on-line neighborhood
  • Have a chance to satisfy with Cisco’s executives
  • Share your suggestions, questions, and greatest practices
  • Get entry to “insider” content material and assets
  • Develop your skilled and private model
  • Amplify your organization’s success story with Cisco know-how

Able to get began? Head over to the neighborhood and say good day!

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